Caps SA

Embroidery Policy | Website Policies

Embroidery Policy Caps South Africa

  • Artwork layouts can only be created once we have received a signed Sales Order.
  • It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size and resolution.
  • Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via 
  • Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG,TIFF or PDF.
  • Maximum embroidery size is 350mm x 450mm.
  • Artwork needs to be supplied at a minimum resolution of 300 dpi.
  • Please note that T-Shirts South Africa will not be held responsible for poor quality of images where the initial artwork supplied is poor.
  • Once we have done the layouts you will be asked to sign an Artwork Approval Form.
  • Please check and ensure branding positioning, size and colour of thread meets your artwork specifications.
  • By signing approval for us to print this design for you, you acknowledge you have full rights to this image and all information on this branding sheet is correct.
  • Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
  • All embroidery files created by T-Shirts South Africa belong to T-Shirts South Africa exclusively.
  • Please be advised that colour will vary from what you see on screen to it actually being printed. Please supply us with both your Pantone and CMYK Codes.
  • To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
  • Pricing is based on print size, number of colours in artwork and number of garments to be printed.
  • T-Shirts South Africa reserves the right to allow a 2% tolerance for production rejects.
  • All digitising will require a 24 to 48-hour lead time depending on total digitising required.
  • 50 Units minimum order quantity.
  • Additional charge applies for folding and poly bagging each garment.
  • Lead Time from receipt of full payment and artwork approval is 5 – 7 working days for orders under 100 units. Larger order lead times to be quoted based on the size and artwork of order.
  • Lead times do not take into account weekends or public holidays.
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