Embroidery Policy | Website Policies

Embroidery Policy Caps South Africa

Artwork layouts can only be created once we have received a signed Sales Order.
It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size and resolution.
Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG,TIFF or PDF.
Maximum embroidery size is 350mm x 450mm.
Artwork needs to be supplied at a minimum resolution of 300 dpi.
Please note that T-Shirts South Africa will not be held responsible for poor quality of images where the initial artwork supplied is poor.
Once we have done the layouts you will be asked to sign an Artwork Approval Form.
Please check and ensure branding positioning, size and colour of thread meets your artwork specifications.
By signing approval for us to print this design for you, you acknowledge you have full rights to this image and all information on this branding sheet is correct.
Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
All embroidery files created by T-Shirts South Africa belong to T-Shirts South Africa exclusively.
Please be advised that colour will vary from what you see on screen to it actually being printed. Please supply us with both your Pantone and CMYK Codes.
To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
Pricing is based on print size, number of colours in artwork and number of garments to be printed.
T-Shirts South Africa reserves the right to allow a 2% tolerance for production rejects.
All digitising will require a 24 to 48-hour lead time depending on total digitising required.
50 Units minimum order quantity.
Additional charge applies for folding and poly bagging each garment.
Lead Time from receipt of full payment and artwork approval is 5 – 7 working days for orders under 100 units. Larger order lead times to be quoted based on the size and artwork of order.
Lead times do not take into account weekends or public holidays.